Refund Policy

Reel Studio runs on a credit system. Each subscription tops up your balance at the start of the period. Credits are only debited when a generation actually dispatches to a model provider — failed generations are refunded automatically.

Purchased credits do not expire. Unused paid credits roll forward every cycle. Trial credits may expire at the end of their trial window.

If you decide Reel Studio isn't for you, email us. We refund the pro-rata value of the credits you haven't used yet from your most recent charge — any time, no time window. Used credits aren't refundable: generations have already cost us money at the model providers, so treating consumed credits as services rendered is the only policy we can run sustainably.

If you haven't used any credits yet, that formula works out to a full refund — so refunding right after a charge, before you generate anything, gets you all your money back. Credits from promotions or signup bonuses don't factor in; only credits you paid for.

Credits are only debited when a generation dispatches to a model provider. If a job errors before producing output, the credits are refunded to your balance automatically — we never charge for broken runs.

You can cancel your subscription anytime from /billing. Cancellation stops the next charge but preserves access through the end of the current paid period. No partial refund is automatically triggered on cancel — if you'd like a pro-rata refund, email us.

We refund credits to your balance automatically when:

• A generation job fails before output is produced
• A model provider returns an error
• Our system double-charged you for the same job (we monitor this — tell us if you catch one we missed)

Email [email protected] with the account email and the transaction date. We respond within 5 business days. Refunds process back to the original payment method via LemonSqueezy.

Please contact us first. We'd much rather refund you directly than fight a chargeback. If a dispute is opened before you've emailed us, we'll pause the account while we sort it out.

This policy doesn't override your statutory consumer rights. If your local law grants stronger refund rights, those apply.

Refund questions: [email protected].